BACKGROUND CHECK POLICIES

BACKGROUND CHECK POLICIES

Soul Search LLC (“we,” “us” or “our”) is a Chicago-based Matchmaking & Coaching firm that helps clients bring joy back into their dating journey and find love with their ideal partner. We focus on providing quality introductions and supporting our clients to be their best authentic selves.

Background Check Screening

Any person who uses our matchmaking services, including paying clients and non-paying members, are referenced here as “Member”. Every Member, including you, must undergo a criminal background check screening (a “Background Check”) performed by a third-party vendor (the “Vendor”). We have no control over the Vendor or the results of its search, and We do not make any representations or warranties for the actions or inactions of the Vendor. You hereby agree to voluntarily release, forever discharge, and defend, indemnify, and hold harmless, us and our owners, employees and agents, from and against any and all claims, demands, damages, or causes of action which are in any way connected to, or resulting from the actions or inactions of the Vendor, including without limitation any incorrect information provided to us. We will not release the results of the Background Check to you. The Vendor may release the results of the Background Check to you upon your request. If we decline to provide you services based upon the results of the background check, you will receive a copy of your Background Check results along with a letter explaining the reason(s) for the decline. If you believe the Background Check contains any inaccuracies, or have any other issue with the Background Check, you must contact the Vendor.

To complete your Background Check, the Vendor will need you to provide the following via a secure link: (1) first name, (2) last name, (3) current address, (4) date of birth, (5) social security number, and (6) signature, so the Vendor may verify your identity and court records, if any, with this information. For paying clients of our matchmaking services, the background check fee will be covered. For non-paying members of our matchmaking services, you will also need to provide your credit card information for the background check fee.

Background Check Notice

You are advised and acknowledge that Background Checks are not without error, are not foolproof, may give Members a false sense of security, and are not a perfect safety solution. You further acknowledge that criminals may circumvent even the most sophisticated search technology, not all criminal records are public in all states, and not all databases are up to date. You are also advised that only publicly available convictions are included in the Background Check and Background Checks may not cover all convictions or arrests, nor do they cover any convictions from foreign countries.

Acceptance of Policies

When you decide to become a Member, you will be bound by these Membership Background Policies, referenced here as “Agreement”.

We reserve the right to amend this Agreement as we deem necessary, for reasons including but not limited to changes in applicable laws, changes in our business practices, or changes in our service offerings.

We will make every effort to notify you if there are any material changes to this Agreement.

By continuing to use our services following the implementation of these changes, you will be considered bound by the updated version of the policies of this Agreement.

You agree that this Agreement supersedes any prior agreements between us and you regarding Background Check policies.

Summary of Policies

In order to keep our Members safe to the fullest extent possible, we will use the Vendor to conduct Background Checks at the time membership is being considered and at any other time we deem appropriate. We will request that Background Checks include criminal convictions and arrest records to the extent permissible by law. These Background Checks will not include marital status or credit history. Furthermore, these Background Checks will not include any criminal activity after the date the Background Check was last completed.

We will decline services to any person whose Background Check reveals a conviction for a violent crime, sexual crime, repeated arrests, and/or repeated criminal convictions. We will decline services to the vast majority of people whose Background Check reveals a conviction for any other crime.

Notwithstanding the above, we may choose to provide services, upon very cautious discretion, to any person who made a minor, one-time mistake in the past and since then has shown improved behavior and track record. For example, an exception may be granted to a person who received a DUI (driving under the influence) over 10 years ago, learned from the mistake, and does not have any similar offenses since then. This type of exception may occur because we do not want to exclude any person who previously made one minor mistake which is not being shown as representative of who this person currently is now.

Please note that safety is our top priority when making these types of decisions. And, if any person is given a minor exception similar to the example stated in the previous paragraph, this person is agreeing that we will disclose this information (without sharing this person’s name or face) with the matched client/member to get their prior approval before continuing with the introduction. If the matched client/member wants to proceed to explore the match despite this information, the introduction made by us will include this person’s identifying information like name, face, & other relevant details).

Confidentiality

We will keep your private information confidential, except in situations mentioned in the “Summary of Policies” section above. We make no representation or warranty as to the methods by which the Vendor keeps, preserves, discloses, or otherwise uses Members’ personal information and other data.

You agree to keep confidential the information, if any, you receive from the Background Checks of other Members. You agree you will not use the information of another Member and our services for any unlawful, nefarious, or criminal purpose.

We may terminate services for any Member who breaches the obligations of confidentiality without reimbursing any fees or dues previously paid.

Limitation of Liability

You agree that all information you submit to us is truthful and accurate.

We rely on the integrity and accuracy of the information provided by our Members, in addition to the information provided by Background Checks completed on our Members.

Despite our best efforts to keep Members safe and gather necessary information about each Member, you acknowledge that we cannot guarantee all important information will be uncovered before an introduction is made and we have no control over the actions of third parties.

You agree to use caution in all interactions with other Members when you decide to communicate or meet in person. You must take reasonable precautions, including but not limited to the “Dating Safety Guidelines” we provide in each introduction.